BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P3D
REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20230613T140000Z
DTEND:20230613T153000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:SMC Education Class: Successfully Handle The Upset Customer
DESCRIPTION:Join the Sales and Marketing Council class presented by certified Conflict Resolution Specialist and marketing/communications consultant\, Megan Coleman.\n\n\n\nMegan teaches business owners\, managers\, and staff how to avoid common communication pitfalls with customers by showing them how to recognize different conflict styles and how to expertly handle nearly any upset customer with ease. The outcome is an immediate increase in sales retention\, positive reviews\, referrals\, good reputation\, and less-stressed staff.\n\n\n\nAre you tired of struggling with upset customers and interactions that only lead to negative reviews\, lost sales\, and discouraged team members?\n\n	How conflict affects the longevity and success of your business (i.e. negative reviews\, lack of referrals\, cancelled contracts\, low staff morale\, etc.)\n	How different personality styles influence conflict resolution.\n	What YOUR conflict style is and how you can pinpoint someone else?s within just a few minutes.\n	How you can respond most effectively to conflicts to minimize negative impact on your business.
X-ALT-DESC;FMTTYPE=text/html:Join the Sales and Marketing Council class presented by certified Conflict Resolution Specialist and marketing/communications consultant\, Megan Coleman.<br />\n<br />\nMegan teaches business owners\, managers\, and staff how to avoid common communication pitfalls with customers by showing them how to recognize different conflict styles and how to expertly handle nearly any upset customer with ease. The outcome is an immediate increase in sales retention\, positive reviews\, referrals\, good reputation\, and less-stressed staff.<br />\n<br />\nAre you tired of struggling with upset customers and interactions that only lead to negative reviews\, lost sales\, and discouraged team members?\n<ul>\n	<li>How conflict affects the longevity and success of your business (i.e. negative reviews\, lack of referrals\, cancelled contracts\, low staff morale\, etc.)</li>\n	<li>How different personality styles influence conflict resolution.</li>\n	<li>What YOUR conflict style is and how you can pinpoint someone else?s within&nbsp\;just a few minutes.</li>\n	<li>How you can respond most effectively to conflicts to minimize negative impact on your business.</li>\n</ul>\n
LOCATION:A Light Breakfast is included with your Registration Fee Greater San Antonio Builders Association: Ray Ellison Ballroom 3625 Paesanos Parkway Ste.100 San Antonio\, TX 78231
UID:e.9584.197
SEQUENCE:3
DTSTAMP:20260409T063742Z
URL:https://members.sabuilders.com/events/details/smc-education-class-successfully-handle-the-upset-customer-197
END:VEVENT

END:VCALENDAR