Thursday Oct 3, 2019
8:00 AM - 10:00 AM CDT
Breakfast is included with your Registration Fee
Greater San Antonio Builders Association: Ray Ellison Ballroom
3625 Paesanos Parkway Ste. 100
San Antonio, TX 78231
Oct. 3rd class: $15.00 for a single class
Deb Trimpe 3-class Series Bundle: $35.00 for all 3 classes:
For more information, contact:
Haley King, GSABA Membership & Education Director hking@sabuilders.com
Susan Smith, GSABA Membership & Education Manager ssmith@sabuilders.com
LASER is a program designed to develop conflict resolution skills for the sales, construction and warranty team members working for any builder. The program discusses a process that can be utilized in each communication with buyers. This communication process has proven to reduce the frequency of angry customers, provides a path to calm customers that have become angry, and a process for self-escalation vs. buyer escalation when appropriate resolves cannot be found.
Participants will take an assessment which helps them determine their natural way of dealing with conflict. Self-awareness helps us understand how we will normally deal with a situation when pushed. The benefits and disadvantages of these types of normal responses will be evaluated so participants understand how to better work with these responses and the customer’s.
The LASER program teaches a five step process that encompasses the following:
Printed courtesy of www.sabuilders.com/ – Contact the Greater San Antonio Builders Association for more information.
3625 Paesanos Parkway, Ste. 100, San Antonio, TX 78231 – (210) 696-3800 – dwillis@sabuilders.com