SMC Education Class: Successfully Handle The Upset Customer

Description

Join the Sales and Marketing Council class presented by certified Conflict Resolution Specialist and marketing/communications consultant, Megan Coleman.

Megan teaches business owners, managers, and staff how to avoid common communication pitfalls with customers by showing them how to recognize different conflict styles and how to expertly handle nearly any upset customer with ease. The outcome is an immediate increase in sales retention, positive reviews, referrals, good reputation, and less-stressed staff.

Are you tired of struggling with upset customers and interactions that only lead to negative reviews, lost sales, and discouraged team members?

• How conflict affects the longevity and success of your business (i.e. negative reviews, lack of referrals, cancelled contracts, low staff morale, etc.)
• How different personality styles influence conflict resolution.
• What YOUR conflict style is and how you can pinpoint someone else?s within just a few minutes.
• How you can respond most effectively to conflicts to minimize negative impact on your business.